Return policy
Overview
Our return policy lasts 30 days from the day you receive your order.
To be eligible for a return, the item must be unused and in the same condition you received it. It should preferably be returned in its original packaging.
Items bought at 50% off or more, and items marked as final sale (including winter coats marked this way), are non-refundable and cannot be returned or exchanged if you change your mind.
This rule does not limit your rights if the item is defective or damaged on arrival, or if it is covered by a legal warranty.
Section 1 — Refunds
Once your eligible return is received and inspected, we will email you to confirm we received the item. We will then let you know whether your refund is approved or declined.
If your refund is approved, it will be processed automatically and credited to your original payment method within a reasonable time.
Section 2 — Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund appears.
- Then contact your bank, as there may be some processing time.
If you’ve done all of this and still haven’t received your refund, reach us through our “Contact us” page.
Section 3 — Sale items and final sale
Items bought at 50% off or more are final sale. They are non-refundable and cannot be returned or exchanged if you change your mind.
Items marked “final sale,” including winter coats marked this way, are also non-refundable and cannot be exchanged for a change of mind, whatever the discount.
Section 4 — Defective or damaged items
We handle requests for items that are defective or damaged on arrival in line with applicable rights and warranties.
To make a request, write to us through our “Contact us” page and include:
- your order number or a copy of your invoice;
- a description of the problem;
- a photo or video showing the defect or damage.
We will tell you what to do next. Depending on the situation, we may offer a repair, an exchange or a refund.
Section 5 — Shipping returns
Before sending a product back, please contact us through our “Contact us” page to get the return instructions.
For an eligible change-of-mind return, return shipping is at your expense and is non-refundable.
Return costs for defective items or items under warranty are handled according to the applicable rules.
Depending on where you live, an exchanged item may take about 10 to 15 business days to arrive.
If you are returning an item worth more than $75, we recommend a trackable shipping service or shipping insurance. We cannot confirm receipt of a returned item without proof of delivery.